Accepted within 30 days
Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage during delivery. In the event that an item is returned used or damaged, the seller might deduct the amount of loss from the buyer's refund.
This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation.
General return requirements
Same or unaltered condition (not an exhaustive list):
Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
All parts must be intact
Should be returned with original product packaging: boxes, bags or any items used to wrap and protect the item
Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
Items must have original tags, labels, and/or any accompanying materials that were originally included
Parts & Accessories
- Parts must not be previously installed
Art & Collectibles
- Must include any provided certificates of authenticity, grading or appraisal
- Items should not be removed from sealed packaging
Fashion
- Items cannot appear washed or used
- Items must have original tags
- Sanitary lining cannot be removed from an undergarment
- Item cannot be altered in any way
- Item cannot be stained (dirt, makeup, food, etc.)
Software, Movies, Music & Games
- Factory seal must not be broken/opened
Refund
Get your refund as soon as they get the item back. If the item has been returned to the seller and they haven't given you a refund after 3 business days, you can ask durab to step in and help.
How do refunds work for items sent through eBay International Shipping?
We inspect it to make sure it's in the same condition. We then issue the refund on the seller's behalf to your original payment method, usually within 5 to 7 business days of receiving the item.
